Getting to the Office
Dr Miller’s office is located on the ground floor of The Forum, two blocks north of the White Flint Metro Station, on Rockville Pike, across from Pike and Rose shopping center. RideOn Bus Route 46 stops directly in front of the building. Complimentary parking is available for patients at the rear of the parking lot. There is an entrance for patients of the medical practices to the right of the main entrance. Remember that traffic along 355 can be unpredictable, and you will want to allow extra time to get here. Patients should plan to arrive at least 15 minutes prior to their appointment to allow time to check in and fill out any appropriate forms.
What to Expect
If you are coming for a cleaning, known as a prophy and exam, you will be seen by the hygienist first. She will review your medical and dental history, examine and record tooth and gum status, and take a plaque sample before cleaning and polishing your teeth. If indicated, X-rays will be taken. The plaque sample will be evaluated under the microscope for evidence of gum disease. Then, the doctor will see you for an exam. He will discuss any relevant findings and review next steps in treatment if any are indicated. Patients should allow an hour for cleaning appointments.
If you have a scheduled procedure, Dr Miller will review the procedure, expected results, and aftercare with you before beginning work. Please check with the receptionist regarding the length of the appointment when scheduling. No two cases are the same; while every effort is made to respect your schedule, factors beyond our control may require more time than anticipated.
If you are arriving for an emergency appointment, please be mindful that Dr Miller is doing his best to accommodate you as quickly as possible, but, as he does have previously scheduled patients as well, there may be delays. Further, it may be necessary to offer a temporary solution until adequate time can be scheduled for more permanent treatment. Providing a long-term, quality result is our priority.
Payment is due in full at the time of service. Payment may be made by cash, personal check, Visa, or Mastercard. For payments made by cash or check, a 2% credit will be applied to the total bill. For services that require multiple visits for the completion of treatment, such as crowns, root canals, and bridges, payment must be rendered in full at the time treatment is begun to receive this benefit.
When complex plans of treatment will be undertaken, a written estimate of fees will be provided to you prior to beginning treatment. To assist you in making care affordable, you can request information about financing your treatment through CareCredit. CareCredit is a patient financing program that offers No Interest and Low Interest Payment Plans to dental patients. Ask the receptionist or office manager about how you can get approval while in the office to pay for your dental treatment with convenient, low monthly payments.
We will be glad to prepare an insurance claim that you can to submit to your insurance company for reimbursement of payment. Alternatively, payment is accepted from many insurance providers. In order for claims to be submitted on your behalf, you must complete and sign an insurance form providing complete membership information. This form must be received by Dr Miller’s office within 10 days of your office visit; otherwise, you will be billed for all services rendered. Most insurance claims are paid within 30 days of submission; however, if no payment is forthcoming after 60 days have elapsed, you will be billed for the outstanding balance. If you are billed, you may still request reimbursement from your insurance provider. If an insurance payment is ever received after you have made a payment, you will be reimbursed for any amount greater than your current balance. Dr Miller does not serve as a participating provider with any insurance companies, and patients are responsible for any balances not paid by their insurance provider. Regardless of insurance coverage, the patient is responsible for all charges incurred. Please note that we cannot not offer any additional reduction of fees where insurance is involved.
Any unpaid balances are billed at the end of the calendar month. Billed amounts are owed in full, regardless of payment method. If payment has been made by an insurance company, any remaining balance will be billed. Amounts pending payment from an insurance company will not be billed. Payment of all bills is due within 30 days. Balances not paid within 30 days will incur a finance charge of 1.5% per month or a minimum charge of $2.00 on balances under $134.00. The annual percentage rate is 18%.
48 hours notice is requested if you need to cancel or reschedule a previously scheduled appointment. We reserve the right to charge fees for any appointment when a change or cancellation is made with less than 48 hours notice, or in the case a patient misses his/her appointment. When you schedule an appointment, time is reserved for you in both the hygienist’s and doctor’s schedule; often there are other patients that need to be seen who could be accommodated in that time. By providing us sufficient notice for cancellations, you allow us to better serve the needs of all our patients, including you. We appreciate the value of your time and hope that you appreciate the value of ours.